Liverpool BID Company is delighted to welcome you to Mystery Shop Awards 2023!

This evening marks the 13th Annual Mystery Shop Awards, bringing together all of the outstanding businesses that each scored over 90% in their Mystery Shop visit this year.

Over the past few months over 400 businesses were visited by expert Mystery Shoppers at Proinsight, from coffee shops to opticians, national retailers to independent restaurants, evaluating Liverpool’s customer service.

We are thrilled to have the highest-performing year to date, with more businesses than ever receiving 100% scores on their first visit – congratulations!

The 2023 Mystery Shop Categories are:

  • Retail – Independent
  • Retail – Clothing & Footwear
  • Retail – Health, Beauty & Jewellery
  • Retail – Home & Technology
  • Retail – Convenience
  • Service
  • Culture
  • Leisure
  • Hospitality – Independent
  • Hospitality – Restaurant
  • Hospitality – Quick Service
  • Hospitality – Night Time Economy
  • Accommodation – Serviced Apartments
  • Accommodation – Hotels
  • Newcomer of the Year

Nominated categories:

  • Green Champion
  • Community Spirit Award

Share your photos with us on @liverpoolbidcompany #MysteryShop2023.

You can register for the feedback session here to learn more about your Mystery Shop performance.

Any questions? Please get in touch with us on or 0151 703 2399.

We are inviting our businesses to share your thoughts on your journey to reducing and eliminating your carbon footprint. Please fill out this short 5 minute survey to let us know your feedback, and for the chance to win a meal for two at Hotel Indigo. Click here to start!