The NBCC has developed an employer framework to help safeguard retail employees from violence and abuse.

The framework provides guidance for preventing violence and abuse in retail environments and supporting affected employees.

It highlights the importance of risk assessments, staff training, clear reporting processes, and a zero-tolerance approach to abuse. It also outlines a post-incident support process, including incident reporting, employee welfare support, preventative actions, and ongoing follow-up to help protect staff wellbeing and reduce future incidents.

The below link will take you to a pdf with all the information and links to support.

NBCC_Preventing-violence-abuse-in-retail_FINALDownload