Holiday Inn are hiring a Front of House Manager
Holiday Inn are seeking a Front of House Manager to effectively manage the Reception and Nights Team by leading the team in providing outstanding customer service; maximizing profit opportunities, reducing costs and creating a well-developed, skilled and motivated team.
Job title – Front of House Manger
Hours – 40 hours
Permanent contract – Permanent
Location – Liverpool city centre
Main purpose of the job:
To increase communications and the integration of Reception and the Night Team to create a highly professional and consistent delivery of Holiday Inn Standards. Be hands on and be a great example of a people manager through learning and development and leading by example.
In addition to:
- All Receptionist & Nights Duties and Responsibilities (check in & out, making reservations, dealing with guest complaints, passing on room information to Housekeeping, etc.)
- Effective forecasting and budgeting through rostering and time sheets
- Performance management of Reception Team – Including Success Reviews
- Ownership of checklists for days and nights tasks
- Be supportive and approachable
- Train and develop team members
- Ensure all targets and metrics are attained
- Uphold Health and Safety standards of Reception team
- Effective communication between day time operation team and nights operational team