Holiday Inn are seeking a Front of House Manager to effectively manage the Reception and Nights Team by leading the team in providing outstanding customer service; maximizing profit opportunities, reducing costs and creating a well-developed, skilled and motivated team. 

Job title – Front of House Manger
Hours – 40 hours
Permanent contract – Permanent
Location – Liverpool city centre

Main purpose of the job:

To increase communications and the integration of Reception and the Night Team to create a highly professional and consistent delivery of Holiday Inn Standards. Be hands on and be a great example of a people manager through learning and development and leading by example.

In addition to:

  1. All Receptionist & Nights Duties and Responsibilities (check in & out, making reservations, dealing with guest complaints, passing on room information to Housekeeping, etc.)
  2. Effective forecasting and budgeting through rostering and time sheets
  3. Performance management of Reception Team – Including Success Reviews
  4. Ownership of checklists for days and nights tasks
  5. Be supportive and approachable
  6. Train and develop team members
  7. Ensure all targets and metrics are attained
  8. Uphold Health and Safety standards of Reception team
  9. Effective communication between day time operation team and nights operational team

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