Liverpool businesses shine in Mystery Shop Awards
Liverpool’s businesses have been celebrated for their customer service at the annual Mystery Shop Awards.
Organised by Liverpool BID Company, the annual awards is now in its 13th year. Over 400 businesses were mystery shopped, from coffee shops to opticians, national retailers to independent restaurants.
Recognising businesses across Independent and National Retailers, Accommodation, Hospitality, Leisure and Service Providers, the awards reflect a continued commitment to providing the famous Liverpool warm welcome.
The Mystery Shops were undertaken by ProInsights. City centre businesses are visited and marked against a list of criteria to see how well they’re performing. The average customer rating in the city was 82.6%. 48 businesses achieved 100%. The winners and runners up each achieved over 90% approval. In the Accommodation category, an incredible 5 hotels all received 100% meaning 5 overall winners for hotels.
Results are based on businesses that achieved the highest score with a runner-up.
Retail – Independent
Winner: The Sweet & Gift Company
Runner up: Wongs Jewellers
Retail – Clothing & Footwear
Runner up: GO Outdoors
Retail – Health, Beauty & Jewellery
Winners: LUSH & Pandora
Retail – Home & Technology
Winners: Machine Mart & Castle Fine Art
Retail – Convenience
Winners: Tesco Express Bold St & Tesco Express Dale St
Service – Travel
Winner: Hays Travel & TUI
Service – Banking
Winner: Yorkshire Building Society
Service – Hair
Winner: British Music Experience
Runner up: LCC Culture and Tourism – Civic Halls, Town Hall
Winner: Boom Battle Bar
Runner up: Leo Casino, Leisure Time
Hospitality – Independent
Winner: Liverpool Gin Distillery
Runner up: LEAF
Hospitality – Restaurant
Winner: Dash Restaurant and Bar & Wildwood
Hospitality – Quick Service
Runner up: Costa Coffee (Ranelagh St)
Hospitality – Night Time Economy
Runner up: Metrocola & Rock n Rolla
Accommodation – Serviced Apartments
Winner: Staycity Aparthotel, Duke Street
Runner up: Kabannas Liverpool
Accommodation – Hotels
Winners: Hope Street Hotel, Dixie Dean Hotel, Travelodge Hotels Ltd (Innovation Park), Hampton by Hilton (Hurst Street), The Pullman
Newcomer of the Year
Winner: Zenn Liverpool
Runner up: Diamond Heaven
Winner: Aloft Liverpool
Community Spirit Award
Winner: Howard Lewis, Novotel Paddington Village
Jennina O’Neill, Chair of the Retail & Leisure BID says:
“It is such a privilege to see our city centre businesses being celebrated. These are the small, independent and high street brands and names we all recognise but that go the extra mile to make our city centre the vibrant place it is. It hasn’t been the easiest year for our retailers, nor our hospitality businesses, but that hasn’t stopped their commitment and determination to deliver the best service they can for customers. I’m particularly thrilled to see so many businesses achieve 100%, showing that commitment to great service is something we regard very highly in Liverpool”.