The Liverpool BID Company’s Mystery Shop is back for 2023!

Our Mystery Shopping program and awards are back, and we couldn’t be any more excited! Our program includes over 400 of Liverpool city centres businesses, and scores them on on areas such as friendliness, knowledge and cleanliness.  ✨

The top performing businesses will be recognised at a celebratory awards evening on Tuesday 7th November, where other top-scoring businesses across the city centre will come together to celebrate their achievements and find out who will win the coveted BID Trophies! 🏆

All businesses will also receive a personalised report with survey scores, business ranking, and data as feedback on your visit. There will also be the chance to attend a feedback session with our Mystery Shop providers themselves, who will run through your results in detail, and answer any questions you may have as well as providing valuable insight into the value of customer experience, and the impact this has on average spend and likelihood to return and recommend.. 🙋

To ensure we have the correct contact details to share your results, please can you complete the contact form below providing details for the manager and assistant manager(s) of your business:  

Start Voting!

Mystery shopping will commence in September, however, you can start nominating NOW for several of our ‘Champion’ awards!


Sponsorship Opportunities

This year for the first time, we are offering businesses the opportunity to sponsor our awards evening! Sponsorships start from £ 500 and offer businesses the chance to feature their brand, logo, and attend the Mystery Shop Awards with the Liverpool BID Company.

Interested? Get in touch with Beth here, for the more information and a sponsorship brochure.

Categories for this year will include the following:

Accommodation – Hotel
Accommodation – Serviced Apartment
Retail – Independent
Retail – Clothing & Footwear
Retail – Home & Technology
Retail – Convenience
Retail – Health, Beauty & Jewellery
ServiceHospitality – Restaurant
Hospitality – Quick Service
Hospitality – NTE
Hospitality – Independent
Newcomer of the Year
Green Champion
Community Spirit Award
Wellbeing Initiative
Inclusivity Champion
As Voted by You